Manulife Employee and Family Assistance Program (EFAP)

The Manulife Employee and Family Assistance Program is for active NSTU members who have a permanent, probationary or term contract. Through the Manulife EFAP you can reach a team of experienced counsellors from Homewood Health™ who will listen to your issue, offer sound advice and help you create an action plan to address issues.

Manulife EFAP also has a very educational online platform and mobile app which offers:

  • Easy access to content, such as eLearning, articles, videos and podcasts on a wide range of topics, based on your profile and interests
  • 24/7 live chat with Homewood Health™ counsellors
  • E-counselling and E-therapy

To get started or to find out more information visit www.manulifeEFAP.comOnce there, you can register by first entering the Manulife Plan Contract # 39146. Then complete the remaining fields and click “Sign up”.

*It is strongly recommended to use a personal email and not a work related email when dealing with matters relating to the Manulife EFAP. You must create an account on the EFAP website platform ( first before downloading the mobile app.


Counselling Services

  • Stress
  • Marital/family/separation/divorce/custody issues
  • Alcohol and drug abuse
  • Personal adjustment problems
  • Psychological disorders
  • Anger management
  • Retirement planning
  • Aging parents/eldercare concerns
  • Sexual harassment
  • Gambling addiction
  • Conflict resolution
  • Bereavement
  • Weight, smoking and general health issues

The counselling is designed to: Provide support and understanding, help build coping skills, and teach ways to effectively manage issues and problems.

Lifestyle and Specialty Coaching Services

Designed to allow you to take a proactive approach to every challenge and life transition with information and coaching from experts in their field.

  • Childcare and Parenting Caregiver Support Services
  • Elder & Family Care Services
  • Legal Advisory Services
  • Financial Advisory Services
  • Nutritional Support
  • Career Counselling Services
  • Retirement Planning Service
  • Smoking Cessation Services
  • Shift Worker Support
  • Online Courses
  • 12 Weeks to Wellness

Stress Solutions

Provides assistance for individuals suffering from stress.

The COVID-19 pandemic continue to add a great deal of stress to us all.  Stress Solutions can support you through these challenging times by assigning you a counsellor who will establish contact and support with Telephone sessions, Coaching, Online Courses, etc.

For more information on Stress Solutions, click here.

Depression Care Services

Provides assistance for individuals suffering from certain types of depression.

Approximately 11% of men and 16% of women in Canada will experience major depression in the course of their lives and it is estimated that 1 in 10 Canadians is affected by anxiety disorder. Depression Care offers fast access to personalized clinical treatment to help individuals achieve sustained recovery from depression and anxiety disorders.

For more information on Depression Care, click here.

Trauma Care

If you have experienced any type of Traumatic event, Trauma Care provides fast access to expert mental health services with specialized psychological intervention which is key to traumatic stress recovery. Homewood Health’s unique Trauma Care Program provides specialized treatment for individuals who are struggling with acute, or long-term, trauma symptoms.

For more information in Trauma Care, click here.

Grief and Loss Coaching

Grieving can be an overwhelming and complex process. Every individual reacts differently and experiences grief and loss in unique ways. Homewood’s Grief and Loss Coaching Program helps you understand the grieving process by providing you with coaching support and resources to help you manage through the range of emotions and difficulties one experiences when faced with a significant loss. This program is helpful to those who have lost a loved one or are experiencing other forms of loss in their life, including job loss, divorce, or ending of a relationship.

For more information on Grief and Loss Coaching, click here.

Experiencing Acts of Violence

The trauma caused by acts of violence can, and most often have a significant emotional impact on people. The combination of atrocity and magnitude of the event, coupled with its unpredictability, will often lead to an intense feeling of vulnerability for our own safety and the safety of others.  The Experiencing Acts of Violence program helps develop recovery and coping strategies to help you through these traumatic times.

For more information and the Experiencing Acts of Violence Program, click here.

To access these programs and services, Once there, you can register at by entering the Manulife Plan Contract # 39146. Then complete the remaining fields and click “Sign up”.


  • Mobile App – Download Homewood E-App on all mobile application platforms.
    *You must create an account on the EFAP website platform ( first before downloading the mobile app.
  • Health eLinks
  • Health Risk Assessment
  • Comprehensive Library of Medical Information
  • Self-Care Starter Kit – This kit describes why self-care matters, why it’s important to take time to look after yourself, and how you can build a self-care plan to improve your quality of life. The Self-Care Starter Kit helps design a plan specifically for you by taking you through the following 4 steps:
    1. Evaluating Your Coping Skills
    2. Identifying Your Self-Care Needs
    3. Barriers And Areas for Improvement
    4. Creating Your Self-Care Plan
  • Online Cognitive-Behavioral Therapy (i-Volve)
  • Childcare and Eldercare resources database


There are a number of E-Courses online as well at

Courses are broken into three categories:

  • Courses for Employees or Family Members – Health and Well Being
  • Courses for Employees – Career and Workplace Issues
  • Courses for Key Persons and Supervisors

Homewood Health Life Lines

April 2021: My Wellness (Article / Video)


COVID-19: Loneliness & Isolation Fatigue – Self-Care Strategies –

Reducing Anxiety & Managing the Transition Back to Class –

COVID-19: Dealing with Seasonal Affective Disorder –

COVID-19: The Second Wave and Your Mental Health –

Wellness Sessions

Outlined in the link below is a listing and brief description of the Wellness Sessions that are available through the NSTU Employee and Family Assistance program provider, Homewood Health™.

Please note:  Wellness Sessions must be requested at least six to eight weeks in advance. These sessions should be scheduled between 8:00 a.m. to 6:00 p.m. Monday through Friday. Any sessions scheduled outside these times will have a cost associated with them. Sessions require a minimum of 10 participants and should not exceed 35 participants.  Additional costs will apply should you have a larger group.

Click here for more information and to request a Manulife EFAP Wellness Session


Toll-Free Number – 24 hours, seven days a week – English: 1-877-955-NSTU (6788) or in French: 1-514-875-0720.

Counselling can be provided in a way that is most convenient and comfortable: in-person, by phone, or through a secure online service.

Access to all online features is available by visiting – Once there, you can register by entering the Manulife Plan Contract # 39146, complete the remaining fields and click “Sign up”.

Access to all online features is also available in French by visiting

Close Menu